Epson Authorised Repairer Terms of Use INTRODUCTION Listed below is an additional set of Terms of Use for Epson Authorised Repairers ("Buyer") covering the on-line lodgment of Epson Warranty Repair Jobs and the ordering of main units and spare parts ("Products"). This Site is owned and operated by Epson New Zealand Limited, Level 4, 245 Hobson Street, Auckland, New Zealand ("ENZ"). By using this Site, you agree to the following terms and conditions of use ("Authorised Repairer Terms of Use"). If you do not accept the Authorised Repairer Terms of Use, you must not use the Site to lodge warranty repair jobs or to order Products. In addition to the Authorised Repairer Terms of Use, the site has a general set of Channel Epson Terms of Use. These terms represent the complete Agreement between ENZ and the Buyer for the purchase of Products from the Site. Except for terms implied by applicable legislation, ENZ does not offer or agree to any other conditions, warranties, guarantees or representations relating to the quality, description or performance characteristics of the Products. The Buyer's completion of the Order form on the Site will constitute an offer by the Buyer to purchase Products (the "Order"). All Orders are subject to acceptance by ENZ. WARRANTY JOB PROCESSINGYou agree that:
PRICES STOCK AVAILABILITY ORDER DELIVERY AND CANCELLATION The Buyer must complete all information requested on the Order form before it is processed by ENZ. ENZ will automatically send the Buyer an e-mail confirming the receipt of the order as soon as possible after the Buyer places an Order. If ENZ does not for any reason accept the Buyer's Order, it will promptly inform the Buyer by email or phone.ENZ will not be required to accept or process an Order if it has placed the buyers account on "credit hold" or "collection basis". DELIVERYSubject to stock availability, delivery of an Order will occur between 2-6 business days after acceptance. ENZ will arrange delivery of all Products to the Customer using its nominated freight carriers. A Buyer cannot collect or arrange collection of Orders from Epson in person or by an alternative courier. The Buyer acknowledges that, from time to time, ENZ may be subject to production, delivery or other unforeseen delays and that ENZ may allocate distribution of Products among different Buyers at its sole discretion. All orders less than $200 will attract a delivery charge of $10.00 ex GST. Goods not available for shipment will be shipped at a later date free of charge. Collection of orders from Epson, either in-person or via alternative courier methods is not available. If Buyer's Order has not been delivered within a reasonable time, the Buyer should contact ENZ by e-mail click here. If no one is available at the Buyer's nominated delivery address to receive the Products, ENZ's delivery agent will leave an "unable to deliver" card at that address and the Buyer should follow the directions on that card to obtain delivery of the Products. PAYMENT CANCELLING AN ORDER If an Order has been shipped prior to notice of cancellation, ENZ's normal returns and exchanges procedure will apply. DEAD ON ARRIVAL (DOA)
If the Buyer incorrectly orders a Consumable, it may be returned to ENZ within 7 days of receipt, provided that it is in new condition with its original packaging unopened. Once ENZ receives the original Consumable, it will issue a credit to the Buyer's account. Before returning an incorrectly ordered Consumable, the Buyer must obtain from ENZ a Return Material Authorization (RMA) Number and return instructions. At its own cost, the Buyer must return the Consumable to ENZ within seven (7) days after receiving the RMA Number. For this clause, the expression "Consumable" includes ink, cartridges, toner, laser components. INCORRECT SUPPLY OF ORDER If due to a warehouse or other error on the part of ENZ, the Buyer receives a Product that does not conform to its Order, the Buyer must contact ENZ within 7 days of receipt. If the Product is returned to ENZ in new condition with its original packaging unopened, ENZ will issue a credit to the Buyer's account. Before returning an incorrectly ordered Product, the Buyer must obtain from ENZ a Return Material Authorization (RMA) Number and return instructions. PRODUCTS DAMAGED IN TRANSIT Claims for alleged damage caused to Products in transit from ENZ to the address specified by the Buyer must be notified to ENZ within 48 hours of delivery and the consignment note must be marked by Epson's courier as "Received Damaged". The Buyer must contact the ENZ Website Administrator click here. and obtain a Return Material Authorisation (RMA) Number and return instructions. In case of Product damage in transit, the Buyer must also supply a copy of the consignment note to ENZ. DELIVERY OUTSIDE NEW ZEALAND ENZ will only accept Product Orders from Buyers resident or carrying on business in New Zealand. AMENDMENT OF TERMS AND CONDITIONS ENZ may revise these terms and conditions from time to time. Buyers should therefore periodically visit this page to familiarise themselves with any such revisions. SPARE PARTS WARRANTY ENZ warrants genuine Epson Spare Parts purchased from it against defects in materials and workmanship for a period of 90 days from whichever is the later of either the date of original sale or the date of first use by the Repairer, Dealer or Agent ("Spare Parts Warranty"). The Spare Parts Warranty applies in addition to other statutory warranties expressed or implied by the Consumer Guarantees Act and to Spare Parts used for warranty repairs on Main Units. The Spare Parts Warranty does not apply to any malfunction or failure arising from:
NEW MAIN UNIT WARRANTY Epson New Zealand warrants that new Main Unit Products will be free from defects in materials or workmanship for a period of one (1) year and two (2) years on Projectors and certain AcuLaser Printers. For all Product warranty enquiries please click here for more information phone ENZ customer service on 0800 23 77 66. HOW TO CONTACT US |