Epson Contacts

Spare Parts Enquiries

For all spare part enquiries regarding Spare Parts ETAs, existing spare parts orders, discrepancies between the parts ordered and parts actually delivered to you (e.g. incorrect quantity or part), pricing or any other order query please contact:

NOTE: For parts availability and pricing, please refer to Channel Epson EWR before contacting the Spare Parts Support team.

Finished Goods Enquiries

For enquiries relating to Finished Goods orders, please contact Epson's Logistics department:

Service Agent Support / Repair assistance

Should you require assistance with a repair please contact:

0800 520 016 or alternatively you can contact the Service Network Support team via email:

NOTE: Epson Authorised Repairers only, please do not issue the number or email address listed above to customers. Please direct customers to the Epson Call Centre 0800 237 766 for technical support matters.

For all other general service agent enquires, such as problems with system passwords, Channel Epson EWR or general business administration regarding your repair accreditation with Epson, please contact the service network support team:

Warranty Spare Part Returns

If you are returning faulty spare parts or products accumulated from warranty work, please prepare the dimensions and weight of each carton requiring collection and forward them to warranty returns:

Upon receipt of your e-mail, Epson will arrange the collection of these cartons on your behalf.

Accounts Enquires

For enquiries relating to credit/delivery blocks and overdue accounts please contact:

Sharon McGrath - Credit Department +612 8899 3666